This page explains how to reach us. For step-by-step product guides, start with the help center. We provide support for Workers and account-related issues tied to the Services. We cannot act as a dispute mediator between you and your clients, and we generally cannot verify a homeowner’s identity from a portal link alone.
1. Email (primary channel)
Send email to: info@handysuite.pro
For security-sensitive reports, include “Security disclosure” in the subject line (see our Security page).
2. Feature and improvement requests
You can suggest a feature or an improvement to the app. Straightforward requests are often in the app within days. From the app, open Settings, then Help & Handysuite, then Policies & support, then Contact support. Or email info@handysuite.pro. This is an aim for typical product requests, not a guaranteed turnaround.
3. Custom app development
Custom app development is available from Roribot LLC, the company that builds Handysuite. Email info@handysuite.pro to start that conversation.
4. What to include
To help us respond efficiently, include:
- Your name and the business name on the account (if applicable);
- The email address associated with your Worker account;
- A clear description of the issue, including steps to reproduce (if relevant);
- Approximate date and time (with time zone) when the problem occurred; and
- Screenshots or error messages (avoid sending secrets, full portal URLs with tokens in public forums).
5. Response times
We aim to acknowledge most messages within a few business days. Actual resolution times vary based on complexity, required investigation, and staffing. Nothing on this page creates a service-level agreement or guaranteed response time unless we have agreed otherwise in a signed contract with you.
6. If you are a client with a portal link
The client portal is controlled by the worker who shared the link with you. For questions about your project, schedule, or documents, contact your service professional directly. We cannot reset, “approve,” or modify a job on your behalf without appropriate Worker authorization through the product’s normal mechanisms.
7. Abuse and legal notices
If you need to report illegal content, harassment, or a suspected compromise, email info@handysuite.pro with details and any relevant identifiers you can safely share. We may preserve records as required for security and legal compliance. We do not provide legal advice.
8. Privacy requests
For privacy rights requests, email info@handysuite.pro and include “Privacy request” in the subject line. See our Privacy Policy for more information.
9. Business directory corrections and removal
Our business directory is independently compiled from public business sources. A listing does not mean that a business uses, endorses, or is partnered with Handysuite. Contact details and availability can change.
To suggest a correction or request removal, use the links on the listing or email info@handysuite.pro with the business name, listing URL, requested change, and your connection to the business. No Handysuite account, app installation, or payment is required. We review requests before publishing changes and may ask for confirmation to prevent someone else changing a business’s details. Please do not send identity documents or other sensitive information in your initial request.
10. No phone support
Unless we publish a phone number for your account tier, support is provided electronically. This helps us maintain an accurate written record and reduces miscommunication.