This page explains how to reach us. For step-by-step product guides, start with the help center. We provide support for Workers and account-related issues tied to the Services. We cannot act as a dispute mediator between you and your clients, and we generally cannot verify a homeowner’s identity from a portal link alone.
1. Email (primary channel)
Send email to: info@handysuite.pro
For security-sensitive reports, include “Security disclosure” in the subject line (see our Security page).
2. What to include
To help us respond efficiently, include:
- Your name and the business name on the account (if applicable);
- The email address associated with your Worker account;
- A clear description of the issue, including steps to reproduce (if relevant);
- Approximate date and time (with time zone) when the problem occurred; and
- Screenshots or error messages (avoid sending secrets, full portal URLs with tokens in public forums).
3. Response times
We aim to acknowledge most messages within a few business days. Actual resolution times vary based on complexity, required investigation, and staffing. Nothing on this page creates a service-level agreement or guaranteed response time unless we have agreed otherwise in a signed contract with you.
4. If you are a client with a portal link
The client portal is read-only and is controlled by the worker who shared the link with you. For questions about your project, schedule, or documents, contact your service professional directly. We cannot reset, “approve,” or modify a job on your behalf without appropriate Worker authorization through the product’s normal mechanisms.
5. Abuse and legal notices
If you need to report illegal content, harassment, or a suspected compromise, email info@handysuite.pro with details and any relevant identifiers you can safely share. We may preserve records as required for security and legal compliance. We do not provide legal advice.
6. Privacy requests
For privacy rights requests, email info@handysuite.pro and include “Privacy request” in the subject line. See our Privacy Policy for more information.
7. No phone support
Unless we publish a phone number for your account tier, support is provided electronically. This helps us maintain an accurate written record and reduces miscommunication.